Introduction

Welcome to Ximavorn. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our office cleaning services.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us using the details provided at the end of this document.

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Information You Provide to Us

• Contact Information: Name, email address, phone number, business name, and mailing address
• Business Details: Office size, cleaning requirements, preferred service schedule
• Payment Information: Billing address and payment method details (processed securely through our payment processors)
• Communications: Information you provide when you contact us for support, feedback, or inquiries
• Marketing Preferences: Your choices regarding marketing communications

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website addresses
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our cleaning services:

• Service Delivery: To provide, maintain, and improve our office cleaning services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Scheduling: To coordinate cleaning appointments and manage service schedules
• Billing: To process payments and manage invoicing
• Marketing: To send promotional materials and updates about our services (with your consent)
• Analytics: To understand how visitors interact with our website and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Safety and Security: To maintain the security and integrity of our services and prevent fraud

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing companies
• Cloud storage and hosting providers
• Email and communication services
• Analytics and marketing platforms
• Scheduling and appointment management systems

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or to protect the rights, property, or safety of our company, our customers, or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure data storage with access controls and authentication
• Regular security assessments and updates
• Employee training on data protection and privacy
• Strict access controls limiting who can view your information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our website. Cookies are small data files stored on your device that help us improve our services and your experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits to deliver relevant advertising

You can control cookie preferences through your browser settings. However, disabling certain cookies may impact website functionality. For more information, please see our Cookies Policy.

Your Privacy Rights

Under Australian privacy law, you have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Opt-Out: You can opt out of receiving marketing communications at any time
• Data Portability: You can request a copy of your data in a portable format
• Complaints: You can lodge a complaint about our handling of your personal information

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe, typically within 30 days.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.